Returns & Exchanges

If your LOSIMU pick isn't the one, you have 30 days from the date of delivery to initiate a return on eligible items. Here's how to make the process simple.

Still fresh. Still tagged. Still return-ready.

• Keep it unworn. Items must be unused, unworn and unwashed, with their original tags attached, to qualify for a return or exchange.
• 30 days to decide. Your return request must be initiated within 30 days of delivery. Requests made after this period may not be eligible.
• Some pieces are final. Items marked Final Sale or Archive may not be eligible for returns or exchanges. We'll clearly mention any such exclusions in the product details, so you know before you make your pick.

No complicated emails or unnecessary back-and-forth. Initiate your return directly through our website.

1. Start your request. Visit our website and select the item you wish to return.
2. Tell us what's up. Choose the relevant reason from the options available in the return process. If your item arrived damaged, defective or incorrect, select the corresponding reason so we can understand the issue.
3. Choose your refund option. Select your preferred refund method from the options available during the return process.
4. We'll arrange the pickup. Once your request is submitted, pickup will be coordinated with our delivery partner, where available. Return pickup is free of charge.
5. Quality check. Then refund. Once your returned item reaches us, it will undergo a quality inspection. If approved, your refund will be processed within 3–4 working days after inspection. The time taken for the amount to reflect may vary depending on your refund method and payment provider.

Sometimes, it's just the size.

If you'd like a different size, you can initiate an exchange request through our website, subject to eligibility and stock availability.

Exchanges are available for size changes only. Changing to a different colour or style isn't currently available through the exchange process.

A damaged, defective or incorrect item isn't the experience we want you to have.

Initiate a return through our website and select the relevant reason from the available options. If you're unable to submit your request online, contact us at hello@losimu.com with your order number and details of the issue.

• Returned items must meet the eligibility conditions listed on this page.
• Items marked Final Sale or Archive may be excluded, as specified in their product details.
• Return pickup is free of charge.
• Refunds are processed within 3–4 working days after the returned item passes quality inspection.
• The time taken for a refund to appear in your account may vary.
• Exchanges are limited to size changes and depend on stock availability.
• Please use the website's return process so your request can be recorded and processed correctly.

We're happy to help. Reach us at hello@losimu.com or via Contact.

Your style. Your call. Always.

Losimu. Wear your personality.