Privacy
We keep it simple: we collect only the information we need to run our store, fulfil your orders and support your shopping experience.
What we collect
- Your details: Name, email, phone number and shipping or billing address when you place an order or contact us.
- Your orders: Purchase history and information related to deliveries, returns, exchanges and customer support.
- Your payments: Payment details are handled by our payment provider. How payment information is stored depends on the provider and payment method.
- Website activity: Basic information about how you use our website, including cookies or analytics data where these tools are used.
How we use it
We use your information to process orders, arrange deliveries, manage returns and refunds, send order updates, respond to questions, improve our website and meet applicable legal requirements. We may also use it for promotional communications where permitted and where the required consent has been obtained.
Who we share it with
We share relevant information with trusted service providers who help us run our store, including payment processors, delivery partners and website or analytics providers where applicable. We may also disclose information when required by law.
We do not sell your personal information.
Cookies & website activity
Our website may use cookies and similar technologies to keep essential features working and understand how visitors use our store. You can manage cookies through your browser settings. Some features may not work as intended if certain cookies are disabled.
Your privacy, your choices
Depending on applicable law, you may request access to, correction of or deletion of your personal information, or withdraw consent where applicable. To make a privacy-related request, contact us using the email below. We may need to verify your identity before processing your request.
We retain information only for as long as reasonably necessary for our business purposes and applicable legal requirements.
Contact
Questions about your data? We're here to help.
Email: hello@losimu.com
We may update this policy as our website or practices change. Any updates will be published on this page.
Last updated: 9 October 2026
Your world. Your information. Treated with care.
Losimu. Wear your personality.